Frequently Asked Questions

Our customer services team have listened to your feedback and used their knowledge to put together a list of answers to your most frequently asked questions.

To begin browsing our FAQ, please choose a category below to find an answer to your questions:

I haven't booked yet

Find answers to the most Frequently Asked Questions by travellers who haven't booked yet.

I haven't travelled yet

If you have booked with us but not yet travelled, then you can find answers to the most common questions here.

I have completed my trip

If you have completed your trip and have a few questions that you'd like to have answered, you can find that information here.

I want to cancel my trip

If you want to cancel your trip and have a few questions that you'd like to have answered, you can find that information here.

Who includes baggage in the final costings/Bookings?